Refund Policy

TETAMU is provided by CodoraTech Enterprise (202503199263) and EZYIT SOLUTIONS (M) SDN. BHD. 201901042533 (1351863-W) (together, “TETAMU”, “we”, “us”). This policy explains when money paid for a TETAMU installation can be refunded. It applies to deposits, full payments and balance payments made through our booking page, or through our sales team. Payments are received by EZYIT SOLUTIONS (M) SDN. BHD.

The deposit

The deposit confirms your booking and reserves a site survey for you. The amount is shown on the booking page before you pay. If you pay the full amount at the start, the rules below apply to the whole amount.

Cancelling before the site survey

If you cancel before the site survey takes place, we refund everything you have paid in full. Please tell us as early as you can so that the survey slot can be offered to someone else.

After the site survey

Once our team has visited your property and prepared your proposal, the survey has been carried out and the deposit is no longer refundable. If you decide not to go ahead after the survey, any amount you paid beyond the deposit is refunded.

After installation

Devices that have been installed at your property are not refundable. If a device is faulty or does not work as described, we will repair or replace it as set out in the warranty in your proposal.

If we cannot go ahead

If we are unable to carry out the installation, for example because your property is not suitable or we cancel the booking, we refund everything you have paid in full.

Changing a date

You can move your site survey or installation date at no cost. Please contact us at least one day before the date you booked.

How refunds are paid

An approved refund is returned to the account or card you paid with: your bank account for FPX, your card for card payments, or your e-wallet. We aim to process it within 14 working days after it is approved. Your bank or card issuer may need a few more days to show it.

How to ask for a refund

Email sales@mytetamu.com with your booking reference (it starts with TTM-) and the name you booked under. We will reply to confirm what can be refunded.

See also our Terms of Use and Privacy Policy.